Effective Date: March 24, 2025
Thank you for shopping with Lexistara! We are dedicated to providing a smooth shopping experience with free shipping on all orders within the United States.
1. Shipping Regions
We currently ship only within the United States. We do not ship to:
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U.S. territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands)
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APO/FPO addresses
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International destinations
2. Order Processing & Handling Time
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Processing Time: 1–3 business days (Monday to Friday, excluding holidays) after receiving payment.
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Orders placed after 5:00 p.m. CST will be processed on the next business day.
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Once processed, an order confirmation email will be sent.
3. Estimated Delivery Time
Delivery Time = Processing Time + Shipping Time
| Shipping Region | Shipping Method | Estimated Delivery Time (Business Days) | Shipping Cost |
|---|---|---|---|
| Continental U.S. | Standard Shipping | 3–7 business days | Free |
| Alaska & Hawaii | Not Available | - | - |
| U.S. Territories | Not Available | - | - |
| APO/FPO Addresses | Not Available | - | - |
| International | Not Available | - | - |
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Business days refer to Monday–Friday, excluding public holidays.
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Delivery times may vary based on location, carrier delays, or external factors.
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Express shipping is not available at this time.
4. Shipping Fees
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All orders qualify for free shipping within the U.S.
5. Tracking & Lost Packages
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After shipping, you will receive a tracking number via email.
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If your package is marked as "delivered" but not received, contact us within 15 days of the order date. We will assist in locating your package with the carrier.
6. Shipping Delays & Compensation
Unexpected delays may occur due to:
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Severe weather, natural disasters, or carrier disruptions
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High order volume during peak seasons
If your order is delayed by more than 10 business days, we offer:
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A 10% discount coupon for your next purchase
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Assistance in tracking your shipment or issuing a replacement if lost
7. Address Accuracy & Changes
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Please ensure your shipping address is correct before placing an order.
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We are not responsible for undelivered packages due to incorrect addresses.
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If you notice an error, contact us immediately before your order ships.
8. Contact Information
For any shipping inquiries, reach out to our customer support team:
📧 Email: support@lexistara.com
Thank you for shopping with Lexistara! We appreciate your business. 😊