Effective Date: March 14, 2025
At Lexistara LLC, we are committed to providing high-quality furniture and ensuring your satisfaction. This Warranty Policy outlines the warranty coverage available for our products, giving you peace of mind with your purchase.
1. Warranty Coverage
Lexistara offers a 1-year limited warranty on all furniture items purchased through our website. This warranty covers defects in materials and craftsmanship under normal use conditions.
2. What is Covered
The warranty covers:
- Structural defects, such as broken frames or legs.
- Manufacturing defects in the upholstery, finish, or other components of the furniture.
This warranty does not cover:
- Normal wear and tear, including scratches, stains, and fading.
- Damage caused by misuse, neglect, or improper care.
- Damage resulting from accidents or unauthorized repairs.
3. Warranty Claim Process
To initiate a warranty claim, please follow these steps:
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Contact Customer Support:
- Reach out to our customer support team at support@lexistara.com or call us at 1-804-660-2567.
- Our customer support hours are Monday - Sunday, 9:00 AM - 9:00 PM CST.
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Provide Details:
- Include your order number, a description of the defect, and supporting photos demonstrating the issue.
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Warranty Review:
- Our team will review your claim and determine if it falls under warranty coverage.
4. Remedies
If your claim is approved, options for remediation may include:
- Repair of the defective item.
- Replacement of the defective item.
- Issuance of a refund for the purchase price, subject to the condition of the item.
5. Limitations
- This warranty is non-transferable and applies only to the original purchaser.
- Lexistara’s liability is limited to the repair or replacement of the defective product and does not extend to consequential damages.
- No other warranties, expressed or implied, are provided beyond this limited warranty.
6. Contact Information
If you have any questions or need assistance regarding our Warranty Policy, please contact us:
- Email: support@lexistara.com
- Phone: 1-804-660-2567
- Address:
Lexistara LLC
13039 W 29th St
Zion, IL 60099
We appreciate your trust in Lexistara and are committed to ensuring your furniture meets your expectations for quality and durability! Thank you for choosing us for your furniture needs.